International Journal of Service Science, Management, Engineering, and Technology (IJSSMET): (ISSN: 1947-959X)

Description

Services play a central role in the economies of nations and in global commerce. Services have been defined by J. Fitzsimmons as time-perishable, intangible experiences performed for a customer acting in the role of a co-producer. Every organization is involved in service to some extent, and service systems are often complex and need a truly pluri- or multi-disciplinary approach to be fully understood. Further, services have become subject to increased theoretical and practical inquiry, and this has lead to the idea of